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Return Policy

*We don't accept any refund on overseas orders. Thanks for your understanding.*

FOR OVERSEAS CUSTOMERS
 

If you want to exchange, you have to pay the return shipping cost and return it to us.

Please note that if the products hang tag is removed or its value is damaged, we do have the right to reject the return.


Return address

GROOVY STORE

1F No.34 LANE 233 SEC 1 DUNHUA S RD DA’AN DISTRICT TAIPEI CITY 

Tel : 87730735


The customer is responsible for all/any relevant expenses during the return process such as return shipping, customs, etc. 

This will be done by either deduction from refunds or extra charges.



You can return your order if they meet the following conditions


1.The garment is damaged or have defects.

(Because of the measurement way, about the erroneous 2~3 centimeter is the reasonable scope. It is not including defect.)

(There might be some color-difference on your phone or computers.  please take the actual commodity color as the standard.It is not including defect.)

2.We delivery the wrong order to you.



You can exchange your order if they meet the following conditions


Not mentioned above like you dont like it”、”you choose the wrong size….

We wont afford the order exchange shipping fees.



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How to return ?

-Please provide the defect items photo within 1 days after you receive it . We will contact you and help you to proceed the return procedure .


-After we receive the return items and theres no problem with the orders we will arrange the payment return ASAP.


How to exchange ?

-Please contact us within 1 days after you receive your order. We will contact you and help you to proceed the exchange procedure .


-The exchange amount must be over or the same with the price you bought.


-We wont afford the order exchange shipping fees.


-You could only exchange the order once.



*Notice*


1.Accessories  & On-sale items cannot be returned and exchanged.

2.The returned or exchanged items must be undamagedunwashed and complete packaging .

3.If overseas returns and exchanges incur delivery tariffs, we will charge tariffs from you. Thank you for your cooperation.