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Return Policy

RETURN AND EXCHANGE POLICY

FOR OVERSEAS CUSTOMERS

Returns and exchanges are accepted only when requested within 3 days of receiving the item. Please contact us before sending any item back.

DO NOT send back your order without prior notice.

Terms of Return

Returns are accepted only in the following cases:

・The item is defective.

・You received the wrong item.

Customers are responsible for all return shipping fees. GROOVY is not responsible for any customs duties, import taxes, or additional charges incurred during the return process.

All returned items must be in original, unused, unworn, unwashed, and resalable condition, with all original tags, packaging, accessories, and documents included.

Please make sure all returned items are securely packaged to prevent damage during delivery.

For footwear returns, the shoebox must be protected with an additional outer packaging layer. The shoebox is considered part of the product. Any damage to the shoebox may result in the return being refused.

We reserve the right to refuse a return if the product tag has been removed, the item is incomplete, or the item’s resale value has been affected.

We cannot accept returns in the following cases:

・Items that have been used, worn, washed, or altered.

・Items with removed product tags, price tags, or missing components.

・Items returned more than 3 days after arrival.

・Items with wrinkles, scratches, damage, stains, or odors caused by the customer, including after washing.

・Items damaged or soiled due to the shipping label being attached directly to the shoebox or product packaging.

・Items missing original packaging or accessories, including garment bags, shoeboxes, boxes, warranty cards, spare buttons, hangers, or other included items.

・Cosmetics, fragrances, shampoos, body care products, room mists, diffusers, food items, and other hygiene-related or consumable products.

・Underwear, socks, and other sanitary items.

・Items purchased from sources other than this website.

・Sale items, discounted items, archive sale items, event promotion items, or items marked as “non-returnable” on the product page.

．Leather shoes and handmade footwear may show natural leather grain, color variation, creases, minor marks, handmade characteristics, or slight differences between the left and right shoe. These are considered part of the product’s natural characteristics and are not regarded as defects.

Terms of Exchange

Exchanges are subject to stock availability.

The replacement item must be equal to or higher than the original purchase price. If the replacement item is higher in price, the customer is responsible for paying the price difference.

Customers are responsible for all shipping fees related to exchanges.

Each order may be exchanged only once.

Return Address

Please contact our staff before sending any item back. We will provide the designated return address based on your order.

PLEASE NOTE

DO NOT SEND BACK YOUR ORDER WITHOUT PRIOR NOTICE.